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Black Carbon Fiber and Rose Gold Tungsten Ring

  • $199.99
  • Save $175.01

Estimated Arrival: Between Dec 14 and Dec 21. * ETA for US orders only.

Shipping & Returns: Free Shipping on orders over $40 Learn More.

Questions? Quick Help

Black Carbon Fiber and Rose Gold Tungsten Ring 

FREE Engraving and FREE Domestic Shipping! 

If you're looking for styles of rings that are low-key, modest and unassuming, the Tungsten Ring is your best choice. This Tungsten Ring is the only rare and exotic metal that can be permanently polished. The polish and finish will last as long as your commitment to each other.

Perfect gift for Men and Women.

Free Elegant Jewelry box for best presentation and protection of the ring also available for you.

FREE Engraving and FREE Domestic Shipping when you order today!

24/7 Live Help toll free at: 424–354-3391

***LIMITED TIME OFFER *** Order now!

  • 8mm Rose Gold Tungsten Ring Black Carbon Fiber Surface Beveled Edges
  • Genuine Tungsten Carbide and Cobalt Free, Nickle Bind (Stronger & Tougher Tungsten), scratch resistant & Comfort Fit Design
  • Includes a Free Elegant Jewelry box for best presentation and protection of the ring. Perfect Gift for Christmas, Birthday, Anniversary, Wedding, Engagement, or Valentine's Day Gift.
  • Mens Wedding Bands & Unisex Tungsten Wedding Band Top Quality Rings for Men and Women. Best gift for him, husband, dad, boyfriend & gift for her as well.
  • If you have a question, please post under “Message Us“ at the bottom of this page, and we will answer in a few hours.

As engraving leaves a permanent mark, all engraved items are non-refundable.

Sizing: While many people wear a 1/2 size smaller in comfort fit styled rings, you may not need that adjustment in larger width rings (8mm widths and larger).

Please see our Comfort Fit Sizing Guide for more information.

 

FREE SHIPPING within the United States on orders over $40

 

FREE Shipping within the United States on orders over $40
Custom-made and Hand-Crafted in Los Angeles / Free In-Store Previews
* 24/7 Live Help toll free at (424) 354-3391

 

Carat Weight Disclosure:

Although we try our best to give you accurate carat weights, they can vary ever so slightly in newly designed rings from CAD for custom and made to order items. The carat weights will be very close and most of the time exact but there may be times when they are not exact at the time of order. Carat weights can vary for eternity style rings based on the ring size you are. Once the item is made we have the most accurate carat weights for you. The CAD and new custom made rings will be estimated weights until the ring has been made.


* All metal, totals and stone weight/measurements are approximated and may differ slightly.
* Our Jewelry images are not real photographs. These images are professional catalog renderings generated by production imaging computer in 3D software.
* All our jewelry are made to order according to customer needs (Ring size, color, metal, etc.) by a professional jeweler.
* May be very slight variations between the jewelry you receive and the model showing in the picture.

 

Returns and Exchanges:

We offer a 5-day money-back guarantee on all jewelry purchased as is  minus a 20% re-stocking fee of purchase price. You will have 5 business days from the time you sign for your package to review your purchase and return it in its original condition with all its contents, or exchange it. All original tags must stay on the item and the item be un-worn.

You MUST contact us for all items returned. We will provide you with a return shipping label that is fully insured. Items not returned with our label are NOT insured, and if lost, cannot be recovered. 

Please return in the original package and non damaged item with a tracking # back to Heaven Culture Jewelry to:

 

Bertan Yemenian

706 S. Hill St. Suite # 610

Los Angeles CA. 90014 

 

Refunds do not apply to jewelry that has been customized, or jewelry purchased using our Payment Plan. No returns for Custom orders however there are many opportunities along the way during the process of a custom order to identify a problem or cancer and remedy it asap.

Important Note:  If we agree to make something and it is not what you signed off on (meaning, we did something incorrectly), then any we will always fix any mistake made free-of-charge.  However, this is extremely rare, as we involve you throughout the entire creation process and you approve each step of the way before we go to the next step. 

Eternity style rings or bands are considered custom. Personal engraved rings are considered custom. Fees are waived for exchanges. For these items, although they are not eligible for refund or exchange, if upon receipt you have any concerns, contact us. We'll do everything we can to make you happy!

 

Please note we cannot refund and exchange:

  • Earrings for hygiene reasons.
  • Items that have been worn. 
  • Custom or personalized orders.
  • Bulk orders and items on sale.
  • Eternity style rings or bands (which are considered custom and very difficult and expensive to re-size after they are custom-made).
  • Personal engraved rings and other engraved items (as engraving leaves a permanent mark, these are considered custom)

We will work with you to find a suitable solution to all other issues you may have.

All refunds will be processed within 2-3 weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

 

Refunds and Exchanges for Tungsten Rings:

If, for any reason, you are not completely satisfied with your order, you may return it within the first 5 days upon shipment arrival of your order for a refund or exchange, subject to a 20% restocking fee plus the cost of shipping back to Heaven Culture Jewelry paid by the Buyer.  Please do the following:

    1. Contact our Customer Service department at 1-424-354-3391.
    2. Advise the representative that you wish to return your order.
    3. Buyer is responsible for all shipment fees back to Heaven Culture Jewelry and must select a shipping method that offers a tracking #.
    4. All refunds will be processed within 2-3 weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

 

Please Note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable. 

 

IMPORTANT INFORMATION FOR TUNGSTEN RINGS:

 

Tungsten rings are Comfort Fit, which makes the fitting a little looser compared to standard fit rings. 

Tungsten Ring “Comfort Fit” Sizing: While many people wear a 1/2 size smaller in comfort fit styled rings, you may not need that adjustment in larger width rings (8mm widths and larger).

Please see our Comfort Fit Sizing Guide for more information.

FREE Engraving on Tungsten Rings over $125 and FREE Shipping within the United States. As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

  

FREQUENTLY ASKED QUESTIONS:

 

Can I track my purchase?

  • All Shipping and postage within the United States is free and automatically includes tracking.
  • When you place an international order, you are responsible to pay for shipping. International standard shipping DOESN'T include tracking. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.
  • INTERNATIONAL TRACKING can be added at drop down menu at the checkout. We highly recommended as it is quicker (1-2 weeks) and you can track your purchase online. We will advise you of your tracking number when your item has been posted. You can track either with USPS (www.usps.com) or www.FedEx.com

* Please ensure that your delivery address is correct as we will post to the address you give us of on our website or Esty; we will not accept responsibility for any losses in transit.

 

Do you have a physical store we can come to?

Yes we do! Our Custom Design Center is located in Downtown Los Angeles. Come see how we make our jewelry! When you call to make your appointment, we will ask you what you want to design. Since we believe you should be involved in the creation of your jewelry, after we know what center stone you want, we will bring a small selection for you to choose from from our trusted dealers. If possible, we will also have on hand some settings for you to try on. Remember, custom jewelry is our specialty, so you won't see all our products in cases like in a retail store, but we'll have just what you need to envision your beautiful piece. We can't wait to make it come to life for you!  Call us at: 424–354-3391

 

What is the quickest delivery?

Using Express Shipping Upgrade UPS or FedEx is great if your are on a tight schedule.  Delivery times are reduced to between 2 - 5 days, depending on location.

Express Shipping upgrade is available at the drop down menu at the checkout. Lead times 1-2 days.

* International Express takes 2-5 business days.

* Within the United States takes 1-2 business days.

Please note a phone number at check out. 

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

 

How accurate are the delivery estimate times?

We base these on what USPS and UPS advises and our experience. In most cases purchases arrive within the stated times but always be aware of customs delays, public holidays and adverse weather conditions which all can impact significantly on delivery times.

All jewelry is custom-made after your order has been placed and paid.

* Lead times are between 1-4 weeks, depending on which custom piece you order.  If we have the item in stock already, lead times can be as quick as 3-5 days.

* Purchases are dispatched Monday to Friday.

* If you are an international buyer (outside of the United States), we highly recommend you use tracking for all shipping so you can track your purchase online.

 

Gift wrapping and packaging:

All out items are gift wrapped and beautifully boxed ready to be presented as a gift. They are securely packed to ensure no damage while in transit. We can also include a personalized card with item.

 

Packaging and Replacement Valuation Report:

You will Receive your item in a premium Jewelry box, securely packaged in a padded priority or express USPS shipping package. Signature is required, if you are not home it will be available for pick up at your post office. Items over $500 value will be sent via FedEx. 

We want you to be 100% comfortable with what you are buying.  Our goal is transparency in all of our interactions with our valued clientele.  Since we deal in wholesale, we guarantee your purchase will be valued at at least 50% of the purchase price.   All items above $500 will be accompanied by a GIA Certified Gemologist Appraisal.  Most Insurance companies will accept this for items under $10,000. Otherwise you can seek your own special appraisal.

 

Care Instructions:

Tungsten Ring Maintenance Tips:

We recommend not using sonic cleaners as this can loosen stones. Tungsten jewelry can tarnish and also be covered with dirt and grime, just like any other ring. Causing physical damage to a piece of tungsten jewelry is difficult; as it won't scratch easily or bend. However, Tungsten Carbide can be damaged chemically from using common chemicals in ways that other metals cannot. For this reason, it can be tricky when you try to clean a Tungsten Ring. So please see the below step-by-step guide for keeping your Tungsten Ring beautiful.

  • Make a cleaning solution. Because many soaps and detergents (and even jewelry cleaners) react with the elements in tungsten carbide ring. For this reason, you should not use them. To clean your Tungsten Ring, simply mix a few drops of hand soap or mild dish soap with a bucket of warm water and soak your ring for a few minutes in it.
  • Place a very small amount of tarnish remover onto your ring with the applicator.
  • Using the cloth in the kit, buff away the tarnish making sure you buff the entire ring.
  • Rinse the ring in mild soapy water. Once your ring is clean, rinse it off under a stream of warm water.
  • Dry off your ring with a cotton cloth.

 

Carat Weight Disclosure:

Although we try our best to give you accurate carat weights, they can vary ever so slightly in newly designed rings from CAD for custom and made to order items. The carat weights will be very close and most of the time exact but there may be times when they are not exact at the time of order. Carat weights can vary for eternity style rings based on the ring size you are. Once the item is made we have the most accurate carat weights for you. The CAD and new custom made rings will be estimated weights until the ring has been made.

 

I have seen other jewelers that are cheaper.  Why?

Good question! We have been custom-making jewelry since 1987, and sadly, we've seen a lot of people that claim to offer custom jewelry with quality materials, who are clearly not. DON'T BE DECEIVED - if someone else is a lot cheaper, you are either getting an inferior product, inferior materials, or it isn't really handmade.

 

General Jewelry Care Recommendations:

Jewelry pieces are delicate items and should be treated with care. When wearing jewelry avoid any kind of moisture or spraying directly with perfume which could tarnish or change the color of your jewelry. We recommend you occasionally wipe your jewelry and store in zip lock bags.

 

Do you have a retail store located in my state?

Heaven Culture Jewelry does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store.

By the same token, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free in-store previews at our downtown L.A. location plus free shipping on all our items and a 5-day money back guarantee (subject to a 20% restocking fee).

 

Do you offer G.I.A. Certified Appraisals? 

We want you to be 100% comfortable with what you are buying.  Our goal is transparency in all of our interactions with our valued clientele.  Since we deal in wholesale, we guarantee your purchase will be valued at at least 50% of the purchase price.  All items above $500 will be accompanied by a G.I.A Certified Gemologist Appraisal.

 

Where is Heaven Culture Jewelry’s in-store preview location located?

Heaven Culture Jewelry In-Store Preview Location:

706 S. Hill St. Suite # 610

Los Angeles CA. 90014

(424) 354-3391

 

I saw a ring on your site, and I love it!  Can I try it on?

Definitely.  At Heaven Culture Jewelry, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.

That's why we offer free in-store previews at our downtown L.A. location plus free shipping on all our items within the United States, a 5-day money back guarantee (subject to a 20% restocking fee), and $25 ring re-sizing fee for 5 days after your purchase.

Important Note: If we make your ring correctly to the size you ordered and it does not fit, the re-sizing fee is $25.  However, if the ring we made is not the correct size you ordered, the re-sizing fee is absolutely free!

  

Nervous that you've ordered the incorrect ring size?

That's no problem, either. We offer ring resizing for 5 days after your purchase. Even better, we'll send the newly-resized ring back to you, for the cost of a $25 re-sizing fee.

Important Note: If we make your ring correctly to the size you ordered and it does not fit, the re-sizing fee is $25.  However, if the ring we made is not the correct size you ordered, the re-sizing fee is absolutely free!

Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured. These are almost never re-sizable since diamonds go all the way around on an eternity band, it’s impossible to re-size without distorting the design.  For this reason, there is a $200 re-sizing fee for eternity bands and tension rings.

 

Can I order through your website? 

Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

 

Can I custom design an engagement ring?

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love. You can also call customer service 24/7 for any inquires.

 

What if I need help placing an order?

If you would like assistance with placing your order, please call us at (424) 354-3391, 24 hours a day, 7 days a week.

   

Is your Swarovski Collection quality-made?  What materials to do you use?

Heaven Culture Jewelry designs are created using SWAROVSKI® ELEMENTS, SWAROVSKI crystals, SWAROVSKI crystal pearls and high quality cubic zirconia. Almost all of our earring hooks or posts are sterling silver, 14K gold filled, gold-plated, rose gold plated, platinum plated and rhodium plated metal, they are all hypoallergenic, Lead and Nickel Free.

 

What if I have a question about my order, want to change it, or need to cancel it?

For questions about your order, call Customer Service at (424) 354-3391, 24 hours a day, 7 days a week, or send an e-mail to:

support@HeavenCultureFashion.com

You can check your order status by checking your order confirmation email from Heaven Culture Jewelry.  You will need your order number and email address.

 

I'd like to place an international order. Do I pay customs fees to Heaven Culture Jewelry or to Fedex?

When you place an international order, you are responsible to pay for the shipping. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

   

Can you engrave my ring?

Yes, we'd be happy to personalize your ring with an inscription for FREE.

Please note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

  

If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring? 

Of course not! In fact, we encourage you to choose your diamond separately - this is what makes your jewelry unique!

  

I have my own diamond but I'd like to purchase one of your settings. Can you set my diamond into a Heaven Culture Jewelry ring? 

Yes!  Almost every ring on the Heaven Culture Jewelry website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category. In those instances we require that you send the diamond to our offices and charge a $100 setting fee. To order those designs, please contact our offices and we will provide you with an exact shipping and insurance quotation. For all other designs, you can complete your order through our online shopping cart. When you check out with just a setting (and not a diamond), please provide us with the exact shape and millimeter dimensions of your diamond so we can include properly sized prongs

Please Note: While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, HeavenCultureJewelry.com cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage. Any diamond simulants or enhanced diamonds should be clearly marked as such when sent to our offices. We also reserve the right to charge additional fees for diamonds or gemstones that are greater than 7mm in diameter.

  

Are "Design your Own" rings considered special orders and do they also come with a money back guarantee?

Every loose diamond, ring and piece of jewelry listed on the website is sold with a 100% money back guarantee. Designing your own ring using our system or having your diamond mounted into any ring does not make the ring custom. Custom orders refer to ring designs that are not on the HeavenCultureJewelry.com website. Please note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

 

 

Our Diamonds and Jewelry

 

What are GIA, AGS and IGI diamond certificates?

A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.

 

What are the "Four C's"?

The Four C's - Carat (size), Color, Clarity and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.

 

What is "Cut"?

A diamond's cut determines how effectively it returns light to the viewer's eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight. To learn more about cuts, click here

 

What does the term "eye clean" mean?

"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond at no charge.

 

How can I make sure the diamonds I receive are actually the diamonds I ordered?

We ship every loose diamond and diamond engagement ring with an independent GIA, AGS or IGI lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

 

I found a diamond in your website that I like. Is it available?

Yes. All diamonds on our website are available for purchase.

 

What is the quality of the diamonds used in your jewelry?

Smaller diamonds (often called melee) are cut in factories around the world and are available in a variety of qualities.

The lowest quality goods are usually labeled as "commercial" and consist of I/J/K color and I1 clarity. "Promotional" goods are higher in both color and clarity, but are still cut for maximum weight. The highest quality diamonds are often referred to as "Collection".

Collection diamonds are finer in both color and clarity. They're precisely cut to maximize fire and brilliance. Collection quality goods are only available from specialty dealers.

We pride ourselves on using collection diamond melee in all of our engagement designs.

 

Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?

Heaven Culture Jewelry only sells diamonds that are 100% natural and untreated.

The Gemological Institute of America (GIA), the American Gem Society (AGS), and the International Gemological Institute (IGI) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds - which are all GIA, AGS or IGI certified -- is another guarantee that your diamond is natural.

 

Are any of the gemstones used in your jewelry heat treated?

Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil, wax or resin to improve their appearance and luster. Nearly all rubies and emeralds on the jewelry market today are heated or treated in some fashion.

 

Do the 18k white gold rings turn yellow over time?

Yes, very slightly. In order to give 18 Karat White Gold a pure white color, it is plated with rhodium. This is a standard practice for 14 Karat and 18 Karat White Gold jewelry. Over time, the rhodium plating may wear off. When that occurs, the true color of the white gold (a slightly buttery off-white) will appear.  Heaven Culture Jewelry offers lifetime free rhodium plating on all our jewelry.

 

What are conflict-free diamonds?

Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

At Heaven Culture Jewelry, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements.

  • We cut and polish many of the diamonds on our website.
  • We only purchase polished diamonds from professional members of the diamond trade.
  • We have contracts with our suppliers that guarantee that their diamonds are conflict-free.
  • When you shop at Heaven Culture Jewelry, you can be certain that your diamonds are coming from the most reputable providers.

 

How often do you add diamonds to your inventory?

We add new diamonds to our inventory on a daily basis.

 

 

Privacy and Security

 

Is shopping with Heaven Culture Jewelry secure?

Yes. Heaven Culture Jewelry ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

 

Will my personal information be shared with third parties?

We keep your information 100% private and confidential.

 

Do you have an upgrade policy?

Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. We can also remodel most rings to accommodate the new diamond for a minimal charge.

 

 

Shipping

 

Where do you ship diamonds?

We ship diamonds to the U.S., Canada and internationally. We deliver to your home, business, APO, or nearest Fedex location.

Regarding deliveries to Canada: Customs taxes may vary, depending upon the nature of the item and the Province you are having the item shipped to. For example, purchasing a loose diamond will not incur a customs tax, whereas a diamond engagement ring, diamond earrings or a diamond pendant will incur a customs tax from anywhere between 5% and 8.5%.) Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada.

 Before having an item shipped to Canada, please learn more about the exact taxes and rates you may be subject to pay.

 

Shipping Worldwide

We provide fast shipping with insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

 

Shipping Methods

US orders greater than $500 in value are shipped via FedEx Priority Overnight. International orders over $500 in value are shipped via FedEx International Priority. US orders under $500 in value are shipped via FedEx Two Day Saver. International orders under $500 in value are shipped via FedEx Economy or USPS. Order status and tracking information are available from the EversmartJewelry.com website.

Please note: We only ship your order once it has passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).

 

For your protection, Heaven Culture Jewelry always:

1. Insures and registers all items for their full value

2. Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.

3. Requires that all deliveries be made to a physical business or home address

4. Disallows delivery to PO Box addresses

5. Requires a signature for the package

6. Allows for an alternative shipping address

 

We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

 

Additional Info about International Shipping

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

 

What is the cost of shipping?

HeavenCultureJewelry.com provides fast shipping on all order destinations, regardless of order amount.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

 

I'd like to place an international order. Do I pay customs fees to Heaven Culture Jewelry or to Fedex?

When you place an international order, once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

 

What if I need an item sooner than the date listed on the website?

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.

 

Are your shipments secure?

Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

 

What if my jewelry gets lost during shipment? 

Heaven Culture Jewelry takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. 

 

Do you offer custom jewelry?

Yes we do. In fact, Fine Custom Jewelry is our specialty. We create each of our pieces from scratch, beginning with gathering your ideas. We take your ideas, create a computer sketch and email it to you. You are involved every step of the way! You can request changes to the sketch until you are completely satisfied. We also send you videos of the gorgeous center gem you request for your approval. We then cast the piece, set the gems you have chosen, and then send you one more video for your final approval! Custom pieces are usually completed within 2-4 weeks. Need it rushed? Just ask. We retain the rights to use, copy, and market all custom designs.

 

Custom and Personalized Orders:

Non Refundable Or Returnable once production begins.  30% deposit required to begin CAD, based on estimated price. Once CAD is approved Full payment or partial payment (if layaway is agreed prior to design) is required within 7 days of receiving the CAD images. Should you not approve we will offer 1 more variation for free. More than 2 variations will require a $50 CAD design fee. Items are shipped once paid in full. Please allow 3-4 weeks for design and production time. If you see a ring we have in our shop and want to change the metal and or stones this is not considered custom. Engraving and Eternity style rings are considered Custom. We offer Layaway, 50% down is required for custom orders. $50 CAD fee is non refundable.

Important Note:  If we agree to make something and it is not what you signed off on (meaning, we did something incorrectly), then any we will always fix any mistake made free-of-charge.  However, this is extremely rare, as we involve you throughout the entire creation process and you approve each step of the way before we go to the next step of making your custom piece.  We have gone through this process of custom-creation for years and by involving you in each decision, each small fix can be easily detected and resolved quickly and early in the process.

Care and Maintenance Tips:

We recommend not using sonic cleaners on any jewelry as this can loosen stones. Tungsten jewelry in particular can tarnish and also be covered with dirt and grime, just like any other ring. Causing physical damage to a piece of tungsten jewelry is difficult; as it won't scratch easily or bend. However, Tungsten Carbide can be damaged chemically from using common chemicals in ways that other metals cannot. For this reason, it can be tricky when you try to clean a Tungsten Ring. So please see the below step-by-step guide for keeping your Tungsten Ring beautiful.

  • Make a cleaning solution. Because many soaps and detergents (and even jewelry cleaners) react with the elements in tungsten carbide ring. For this reason, you should not use them. To clean your Tungsten Ring, simply mix a few drops of hand soap or mild dish soap with a bucket of warm water and soak your ring for a few minutes in it.
  • Place a very small amount of tarnish remover onto your ring with the applicator.
  • Using the cloth in the kit, buff away the tarnish making sure you buff the entire ring.
  • Rinse the ring in mild soapy water. Once your ring is clean, rinse it off under a stream of warm water.
  • Dry off your ring with a cotton cloth.

Black Carbon Fiber and Rose Gold Tungsten Ring 

FREE Engraving and FREE Domestic Shipping! 

If you're looking for styles of rings that are low-key, modest and unassuming, the Tungsten Ring is your best choice. This Tungsten Ring is the only rare and exotic metal that can be permanently polished. The polish and finish will last as long as your commitment to each other.

Perfect gift for Men and Women.

Free Elegant Jewelry box for best presentation and protection of the ring also available for you.

FREE Engraving and FREE Domestic Shipping when you order today!

24/7 Live Help toll free at: 424–354-3391

***LIMITED TIME OFFER *** Order now!

  • 8mm Rose Gold Tungsten Ring Black Carbon Fiber Surface Beveled Edges
  • Genuine Tungsten Carbide and Cobalt Free, Nickle Bind (Stronger & Tougher Tungsten), scratch resistant & Comfort Fit Design
  • Includes a Free Elegant Jewelry box for best presentation and protection of the ring. Perfect Gift for Christmas, Birthday, Anniversary, Wedding, Engagement, or Valentine's Day Gift.
  • Mens Wedding Bands & Unisex Tungsten Wedding Band Top Quality Rings for Men and Women. Best gift for him, husband, dad, boyfriend & gift for her as well.
  • If you have a question, please post under “Message Us“ at the bottom of this page, and we will answer in a few hours.

As engraving leaves a permanent mark, all engraved items are non-refundable.

Sizing: While many people wear a 1/2 size smaller in comfort fit styled rings, you may not need that adjustment in larger width rings (8mm widths and larger).

Please see our Comfort Fit Sizing Guide for more information.

 

FREE SHIPPING within the United States on orders over $40

 

FREE Shipping within the United States on orders over $40
Custom-made and Hand-Crafted in Los Angeles / Free In-Store Previews
* 24/7 Live Help toll free at (424) 354-3391

 

Carat Weight Disclosure:

Although we try our best to give you accurate carat weights, they can vary ever so slightly in newly designed rings from CAD for custom and made to order items. The carat weights will be very close and most of the time exact but there may be times when they are not exact at the time of order. Carat weights can vary for eternity style rings based on the ring size you are. Once the item is made we have the most accurate carat weights for you. The CAD and new custom made rings will be estimated weights until the ring has been made.


* All metal, totals and stone weight/measurements are approximated and may differ slightly.
* Our Jewelry images are not real photographs. These images are professional catalog renderings generated by production imaging computer in 3D software.
* All our jewelry are made to order according to customer needs (Ring size, color, metal, etc.) by a professional jeweler.
* May be very slight variations between the jewelry you receive and the model showing in the picture.

 

Returns and Exchanges:

We offer a 5-day money-back guarantee on all jewelry purchased as is  minus a 20% re-stocking fee of purchase price. You will have 5 business days from the time you sign for your package to review your purchase and return it in its original condition with all its contents, or exchange it. All original tags must stay on the item and the item be un-worn.

You MUST contact us for all items returned. We will provide you with a return shipping label that is fully insured. Items not returned with our label are NOT insured, and if lost, cannot be recovered. 

Please return in the original package and non damaged item with a tracking # back to Heaven Culture Jewelry to:

 

Bertan Yemenian

706 S. Hill St. Suite # 610

Los Angeles CA. 90014 

 

Refunds do not apply to jewelry that has been customized, or jewelry purchased using our Payment Plan. No returns for Custom orders however there are many opportunities along the way during the process of a custom order to identify a problem or cancer and remedy it asap.

Important Note:  If we agree to make something and it is not what you signed off on (meaning, we did something incorrectly), then any we will always fix any mistake made free-of-charge.  However, this is extremely rare, as we involve you throughout the entire creation process and you approve each step of the way before we go to the next step. 

Eternity style rings or bands are considered custom. Personal engraved rings are considered custom. Fees are waived for exchanges. For these items, although they are not eligible for refund or exchange, if upon receipt you have any concerns, contact us. We'll do everything we can to make you happy!

 

Please note we cannot refund and exchange:

  • Earrings for hygiene reasons.
  • Items that have been worn. 
  • Custom or personalized orders.
  • Bulk orders and items on sale.
  • Eternity style rings or bands (which are considered custom and very difficult and expensive to re-size after they are custom-made).
  • Personal engraved rings and other engraved items (as engraving leaves a permanent mark, these are considered custom)

We will work with you to find a suitable solution to all other issues you may have.

All refunds will be processed within 2-3 weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

 

Refunds and Exchanges for Tungsten Rings:

If, for any reason, you are not completely satisfied with your order, you may return it within the first 5 days upon shipment arrival of your order for a refund or exchange, subject to a 20% restocking fee plus the cost of shipping back to Heaven Culture Jewelry paid by the Buyer.  Please do the following:

    1. Contact our Customer Service department at 1-424-354-3391.
    2. Advise the representative that you wish to return your order.
    3. Buyer is responsible for all shipment fees back to Heaven Culture Jewelry and must select a shipping method that offers a tracking #.
    4. All refunds will be processed within 2-3 weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

 

Please Note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable. 

 

IMPORTANT INFORMATION FOR TUNGSTEN RINGS:

 

Tungsten rings are Comfort Fit, which makes the fitting a little looser compared to standard fit rings. 

Tungsten Ring “Comfort Fit” Sizing: While many people wear a 1/2 size smaller in comfort fit styled rings, you may not need that adjustment in larger width rings (8mm widths and larger).

Please see our Comfort Fit Sizing Guide for more information.

FREE Engraving on Tungsten Rings over $125 and FREE Shipping within the United States. As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

  

FREQUENTLY ASKED QUESTIONS:

 

Can I track my purchase?

  • All Shipping and postage within the United States is free and automatically includes tracking.
  • When you place an international order, you are responsible to pay for shipping. International standard shipping DOESN'T include tracking. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.
  • INTERNATIONAL TRACKING can be added at drop down menu at the checkout. We highly recommended as it is quicker (1-2 weeks) and you can track your purchase online. We will advise you of your tracking number when your item has been posted. You can track either with USPS (www.usps.com) or www.FedEx.com

* Please ensure that your delivery address is correct as we will post to the address you give us of on our website or Esty; we will not accept responsibility for any losses in transit.

 

Do you have a physical store we can come to?

Yes we do! Our Custom Design Center is located in Downtown Los Angeles. Come see how we make our jewelry! When you call to make your appointment, we will ask you what you want to design. Since we believe you should be involved in the creation of your jewelry, after we know what center stone you want, we will bring a small selection for you to choose from from our trusted dealers. If possible, we will also have on hand some settings for you to try on. Remember, custom jewelry is our specialty, so you won't see all our products in cases like in a retail store, but we'll have just what you need to envision your beautiful piece. We can't wait to make it come to life for you!  Call us at: 424–354-3391

 

What is the quickest delivery?

Using Express Shipping Upgrade UPS or FedEx is great if your are on a tight schedule.  Delivery times are reduced to between 2 - 5 days, depending on location.

Express Shipping upgrade is available at the drop down menu at the checkout. Lead times 1-2 days.

* International Express takes 2-5 business days.

* Within the United States takes 1-2 business days.

Please note a phone number at check out. 

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

 

How accurate are the delivery estimate times?

We base these on what USPS and UPS advises and our experience. In most cases purchases arrive within the stated times but always be aware of customs delays, public holidays and adverse weather conditions which all can impact significantly on delivery times.

All jewelry is custom-made after your order has been placed and paid.

* Lead times are between 1-4 weeks, depending on which custom piece you order.  If we have the item in stock already, lead times can be as quick as 3-5 days.

* Purchases are dispatched Monday to Friday.

* If you are an international buyer (outside of the United States), we highly recommend you use tracking for all shipping so you can track your purchase online.

 

Gift wrapping and packaging:

All out items are gift wrapped and beautifully boxed ready to be presented as a gift. They are securely packed to ensure no damage while in transit. We can also include a personalized card with item.

 

Packaging and Replacement Valuation Report:

You will Receive your item in a premium Jewelry box, securely packaged in a padded priority or express USPS shipping package. Signature is required, if you are not home it will be available for pick up at your post office. Items over $500 value will be sent via FedEx. 

We want you to be 100% comfortable with what you are buying.  Our goal is transparency in all of our interactions with our valued clientele.  Since we deal in wholesale, we guarantee your purchase will be valued at at least 50% of the purchase price.   All items above $500 will be accompanied by a GIA Certified Gemologist Appraisal.  Most Insurance companies will accept this for items under $10,000. Otherwise you can seek your own special appraisal.

 

Care Instructions:

Tungsten Ring Maintenance Tips:

We recommend not using sonic cleaners as this can loosen stones. Tungsten jewelry can tarnish and also be covered with dirt and grime, just like any other ring. Causing physical damage to a piece of tungsten jewelry is difficult; as it won't scratch easily or bend. However, Tungsten Carbide can be damaged chemically from using common chemicals in ways that other metals cannot. For this reason, it can be tricky when you try to clean a Tungsten Ring. So please see the below step-by-step guide for keeping your Tungsten Ring beautiful.

  • Make a cleaning solution. Because many soaps and detergents (and even jewelry cleaners) react with the elements in tungsten carbide ring. For this reason, you should not use them. To clean your Tungsten Ring, simply mix a few drops of hand soap or mild dish soap with a bucket of warm water and soak your ring for a few minutes in it.
  • Place a very small amount of tarnish remover onto your ring with the applicator.
  • Using the cloth in the kit, buff away the tarnish making sure you buff the entire ring.
  • Rinse the ring in mild soapy water. Once your ring is clean, rinse it off under a stream of warm water.
  • Dry off your ring with a cotton cloth.

 

Carat Weight Disclosure:

Although we try our best to give you accurate carat weights, they can vary ever so slightly in newly designed rings from CAD for custom and made to order items. The carat weights will be very close and most of the time exact but there may be times when they are not exact at the time of order. Carat weights can vary for eternity style rings based on the ring size you are. Once the item is made we have the most accurate carat weights for you. The CAD and new custom made rings will be estimated weights until the ring has been made.

 

I have seen other jewelers that are cheaper.  Why?

Good question! We have been custom-making jewelry since 1987, and sadly, we've seen a lot of people that claim to offer custom jewelry with quality materials, who are clearly not. DON'T BE DECEIVED - if someone else is a lot cheaper, you are either getting an inferior product, inferior materials, or it isn't really handmade.

 

General Jewelry Care Recommendations:

Jewelry pieces are delicate items and should be treated with care. When wearing jewelry avoid any kind of moisture or spraying directly with perfume which could tarnish or change the color of your jewelry. We recommend you occasionally wipe your jewelry and store in zip lock bags.

 

Do you have a retail store located in my state?

Heaven Culture Jewelry does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store.

By the same token, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free in-store previews at our downtown L.A. location plus free shipping on all our items and a 5-day money back guarantee (subject to a 20% restocking fee).

 

Do you offer G.I.A. Certified Appraisals? 

We want you to be 100% comfortable with what you are buying.  Our goal is transparency in all of our interactions with our valued clientele.  Since we deal in wholesale, we guarantee your purchase will be valued at at least 50% of the purchase price.  All items above $500 will be accompanied by a G.I.A Certified Gemologist Appraisal.

 

Where is Heaven Culture Jewelry’s in-store preview location located?

Heaven Culture Jewelry In-Store Preview Location:

706 S. Hill St. Suite # 610

Los Angeles CA. 90014

(424) 354-3391

 

I saw a ring on your site, and I love it!  Can I try it on?

Definitely.  At Heaven Culture Jewelry, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.

That's why we offer free in-store previews at our downtown L.A. location plus free shipping on all our items within the United States, a 5-day money back guarantee (subject to a 20% restocking fee), and $25 ring re-sizing fee for 5 days after your purchase.

Important Note: If we make your ring correctly to the size you ordered and it does not fit, the re-sizing fee is $25.  However, if the ring we made is not the correct size you ordered, the re-sizing fee is absolutely free!

  

Nervous that you've ordered the incorrect ring size?

That's no problem, either. We offer ring resizing for 5 days after your purchase. Even better, we'll send the newly-resized ring back to you, for the cost of a $25 re-sizing fee.

Important Note: If we make your ring correctly to the size you ordered and it does not fit, the re-sizing fee is $25.  However, if the ring we made is not the correct size you ordered, the re-sizing fee is absolutely free!

Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured. These are almost never re-sizable since diamonds go all the way around on an eternity band, it’s impossible to re-size without distorting the design.  For this reason, there is a $200 re-sizing fee for eternity bands and tension rings.

 

Can I order through your website? 

Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

 

Can I custom design an engagement ring?

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love. You can also call customer service 24/7 for any inquires.

 

What if I need help placing an order?

If you would like assistance with placing your order, please call us at (424) 354-3391, 24 hours a day, 7 days a week.

   

Is your Swarovski Collection quality-made?  What materials to do you use?

Heaven Culture Jewelry designs are created using SWAROVSKI® ELEMENTS, SWAROVSKI crystals, SWAROVSKI crystal pearls and high quality cubic zirconia. Almost all of our earring hooks or posts are sterling silver, 14K gold filled, gold-plated, rose gold plated, platinum plated and rhodium plated metal, they are all hypoallergenic, Lead and Nickel Free.

 

What if I have a question about my order, want to change it, or need to cancel it?

For questions about your order, call Customer Service at (424) 354-3391, 24 hours a day, 7 days a week, or send an e-mail to:

support@HeavenCultureFashion.com

You can check your order status by checking your order confirmation email from Heaven Culture Jewelry.  You will need your order number and email address.

 

I'd like to place an international order. Do I pay customs fees to Heaven Culture Jewelry or to Fedex?

When you place an international order, you are responsible to pay for the shipping. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

   

Can you engrave my ring?

Yes, we'd be happy to personalize your ring with an inscription for FREE.

Please note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

  

If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring? 

Of course not! In fact, we encourage you to choose your diamond separately - this is what makes your jewelry unique!

  

I have my own diamond but I'd like to purchase one of your settings. Can you set my diamond into a Heaven Culture Jewelry ring? 

Yes!  Almost every ring on the Heaven Culture Jewelry website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category. In those instances we require that you send the diamond to our offices and charge a $100 setting fee. To order those designs, please contact our offices and we will provide you with an exact shipping and insurance quotation. For all other designs, you can complete your order through our online shopping cart. When you check out with just a setting (and not a diamond), please provide us with the exact shape and millimeter dimensions of your diamond so we can include properly sized prongs

Please Note: While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, HeavenCultureJewelry.com cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage. Any diamond simulants or enhanced diamonds should be clearly marked as such when sent to our offices. We also reserve the right to charge additional fees for diamonds or gemstones that are greater than 7mm in diameter.

  

Are "Design your Own" rings considered special orders and do they also come with a money back guarantee?

Every loose diamond, ring and piece of jewelry listed on the website is sold with a 100% money back guarantee. Designing your own ring using our system or having your diamond mounted into any ring does not make the ring custom. Custom orders refer to ring designs that are not on the HeavenCultureJewelry.com website. Please note: As engraving leaves a permanent mark, all engraved items are non-refundable and non-exchangeable.

 

 

Our Diamonds and Jewelry

 

What are GIA, AGS and IGI diamond certificates?

A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.

 

What are the "Four C's"?

The Four C's - Carat (size), Color, Clarity and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.

 

What is "Cut"?

A diamond's cut determines how effectively it returns light to the viewer's eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight. To learn more about cuts, click here

 

What does the term "eye clean" mean?

"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond at no charge.

 

How can I make sure the diamonds I receive are actually the diamonds I ordered?

We ship every loose diamond and diamond engagement ring with an independent GIA, AGS or IGI lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

 

I found a diamond in your website that I like. Is it available?

Yes. All diamonds on our website are available for purchase.

 

What is the quality of the diamonds used in your jewelry?

Smaller diamonds (often called melee) are cut in factories around the world and are available in a variety of qualities.

The lowest quality goods are usually labeled as "commercial" and consist of I/J/K color and I1 clarity. "Promotional" goods are higher in both color and clarity, but are still cut for maximum weight. The highest quality diamonds are often referred to as "Collection".

Collection diamonds are finer in both color and clarity. They're precisely cut to maximize fire and brilliance. Collection quality goods are only available from specialty dealers.

We pride ourselves on using collection diamond melee in all of our engagement designs.

 

Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?

Heaven Culture Jewelry only sells diamonds that are 100% natural and untreated.

The Gemological Institute of America (GIA), the American Gem Society (AGS), and the International Gemological Institute (IGI) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds - which are all GIA, AGS or IGI certified -- is another guarantee that your diamond is natural.

 

Are any of the gemstones used in your jewelry heat treated?

Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil, wax or resin to improve their appearance and luster. Nearly all rubies and emeralds on the jewelry market today are heated or treated in some fashion.

 

Do the 18k white gold rings turn yellow over time?

Yes, very slightly. In order to give 18 Karat White Gold a pure white color, it is plated with rhodium. This is a standard practice for 14 Karat and 18 Karat White Gold jewelry. Over time, the rhodium plating may wear off. When that occurs, the true color of the white gold (a slightly buttery off-white) will appear.  Heaven Culture Jewelry offers lifetime free rhodium plating on all our jewelry.

 

What are conflict-free diamonds?

Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

At Heaven Culture Jewelry, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements.

  • We cut and polish many of the diamonds on our website.
  • We only purchase polished diamonds from professional members of the diamond trade.
  • We have contracts with our suppliers that guarantee that their diamonds are conflict-free.
  • When you shop at Heaven Culture Jewelry, you can be certain that your diamonds are coming from the most reputable providers.

 

How often do you add diamonds to your inventory?

We add new diamonds to our inventory on a daily basis.

 

 

Privacy and Security

 

Is shopping with Heaven Culture Jewelry secure?

Yes. Heaven Culture Jewelry ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

 

Will my personal information be shared with third parties?

We keep your information 100% private and confidential.

 

Do you have an upgrade policy?

Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. We can also remodel most rings to accommodate the new diamond for a minimal charge.

 

 

Shipping

 

Where do you ship diamonds?

We ship diamonds to the U.S., Canada and internationally. We deliver to your home, business, APO, or nearest Fedex location.

Regarding deliveries to Canada: Customs taxes may vary, depending upon the nature of the item and the Province you are having the item shipped to. For example, purchasing a loose diamond will not incur a customs tax, whereas a diamond engagement ring, diamond earrings or a diamond pendant will incur a customs tax from anywhere between 5% and 8.5%.) Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada.

 Before having an item shipped to Canada, please learn more about the exact taxes and rates you may be subject to pay.

 

Shipping Worldwide

We provide fast shipping with insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

 

Shipping Methods

US orders greater than $500 in value are shipped via FedEx Priority Overnight. International orders over $500 in value are shipped via FedEx International Priority. US orders under $500 in value are shipped via FedEx Two Day Saver. International orders under $500 in value are shipped via FedEx Economy or USPS. Order status and tracking information are available from the EversmartJewelry.com website.

Please note: We only ship your order once it has passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).

 

For your protection, Heaven Culture Jewelry always:

1. Insures and registers all items for their full value

2. Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.

3. Requires that all deliveries be made to a physical business or home address

4. Disallows delivery to PO Box addresses

5. Requires a signature for the package

6. Allows for an alternative shipping address

 

We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

 

Additional Info about International Shipping

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

 

What is the cost of shipping?

HeavenCultureJewelry.com provides fast shipping on all order destinations, regardless of order amount.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

 

I'd like to place an international order. Do I pay customs fees to Heaven Culture Jewelry or to Fedex?

When you place an international order, once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

 

What if I need an item sooner than the date listed on the website?

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.

 

Are your shipments secure?

Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

 

What if my jewelry gets lost during shipment? 

Heaven Culture Jewelry takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. 

 

Do you offer custom jewelry?

Yes we do. In fact, Fine Custom Jewelry is our specialty. We create each of our pieces from scratch, beginning with gathering your ideas. We take your ideas, create a computer sketch and email it to you. You are involved every step of the way! You can request changes to the sketch until you are completely satisfied. We also send you videos of the gorgeous center gem you request for your approval. We then cast the piece, set the gems you have chosen, and then send you one more video for your final approval! Custom pieces are usually completed within 2-4 weeks. Need it rushed? Just ask. We retain the rights to use, copy, and market all custom designs.

 

Custom and Personalized Orders:

Non Refundable Or Returnable once production begins.  30% deposit required to begin CAD, based on estimated price. Once CAD is approved Full payment or partial payment (if layaway is agreed prior to design) is required within 7 days of receiving the CAD images. Should you not approve we will offer 1 more variation for free. More than 2 variations will require a $50 CAD design fee. Items are shipped once paid in full. Please allow 3-4 weeks for design and production time. If you see a ring we have in our shop and want to change the metal and or stones this is not considered custom. Engraving and Eternity style rings are considered Custom. We offer Layaway, 50% down is required for custom orders. $50 CAD fee is non refundable.

Important Note:  If we agree to make something and it is not what you signed off on (meaning, we did something incorrectly), then any we will always fix any mistake made free-of-charge.  However, this is extremely rare, as we involve you throughout the entire creation process and you approve each step of the way before we go to the next step of making your custom piece.  We have gone through this process of custom-creation for years and by involving you in each decision, each small fix can be easily detected and resolved quickly and early in the process.

Care and Maintenance Tips:

We recommend not using sonic cleaners on any jewelry as this can loosen stones. Tungsten jewelry in particular can tarnish and also be covered with dirt and grime, just like any other ring. Causing physical damage to a piece of tungsten jewelry is difficult; as it won't scratch easily or bend. However, Tungsten Carbide can be damaged chemically from using common chemicals in ways that other metals cannot. For this reason, it can be tricky when you try to clean a Tungsten Ring. So please see the below step-by-step guide for keeping your Tungsten Ring beautiful.

  • Make a cleaning solution. Because many soaps and detergents (and even jewelry cleaners) react with the elements in tungsten carbide ring. For this reason, you should not use them. To clean your Tungsten Ring, simply mix a few drops of hand soap or mild dish soap with a bucket of warm water and soak your ring for a few minutes in it.
  • Place a very small amount of tarnish remover onto your ring with the applicator.
  • Using the cloth in the kit, buff away the tarnish making sure you buff the entire ring.
  • Rinse the ring in mild soapy water. Once your ring is clean, rinse it off under a stream of warm water.
  • Dry off your ring with a cotton cloth.

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